Terms of Service

These Terms of Service govern access to and use of the XAIGuard platform and the xaiguard.com website, operated by HWITSYS.

Where you hold a signed order form or enterprise agreement with HWITSYS, that agreement governs and prevails over these terms. The contracting entity and governing law for your region are set out in that agreement and provided on request.

Access to XAIGuard is invitation-based. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.

Accounts are provisioned for named business users of a customer organisation; seats are not transferable between organisations. We may suspend access where required to protect the service, to stop a security incident, or where fees remain unpaid, and we will tell you why.

You may use XAIGuard to secure and govern your own AI usage. You may not use it to attack systems you do not own or have permission to test, to circumvent another party's security controls, to process data you have no lawful basis to process, or to attempt to disrupt, reverse-engineer or resell the service.

Adversarial and red-team features are provided for testing your own applications and models only.

HWITSYS retains all rights in the XAIGuard platform, its detection logic, documentation and brand. You retain all rights in your own data, prompts, policies and outputs; we process them only to provide the service.

If you send us feedback or feature suggestions, we may use them to improve the product without obligation to you.

We warrant that we will provide the service with reasonable skill and care. XAIGuard reduces AI risk; it does not eliminate it. No detection, redaction or guardrail system catches every case, and the service is provided without any further warranty, express or implied, to the extent permitted by law.

Service-level commitments, where offered, are defined in your order form rather than in these terms. For the contractual position today, contact sales@xaiguard.com.

Neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees paid under the applicable order form, except where liability cannot be limited by law.

The definitive liability caps and indemnities for your contract are set out in your order form. For the contractual position today, contact sales@xaiguard.com.

Subscriptions run for the term stated in the order form and renew only as that order form provides. Either party may terminate for material breach that is not remedied within a reasonable notice period.

On termination you can export your audit chain and evidence records, which remain independently verifiable through their Ed25519 signatures. Tenant data is then deleted according to your contract.

We may update these terms from time to time; the last-updated date at the top of the page reflects the current version. For changes that materially affect your rights, we notify account owners by email before the change takes effect.

Questions about these terms: sales@xaiguard.com.